LIFETIME WARRANTY
ERG
International warrants to the original purchaser of new products to be
free from defects in material, workmanship and specification for a
LIFETIME on all sofa/lounge/banquette frames and foam, steel chair
frames and steel table bases under conditions of normal use and
maintenance, except as noted below. If such a defect causes failure of
the product or a portion of the product, ERG International at its sole
discretion will either repair or replace the defective product at no
charge to the original purchaser.
10 YEAR WARRANTY
ERG
International warrants to the original purchaser of new products to be
free from defects in material, workmanship and specification for a
period of ten (10) years under conditions of normal use and maintenance,
except as noted below. If such a defect causes failure of the product
or a portion of the product, ERG International at its sole discretion
will either repair or replace the defective product at no charge to the
original purchaser. This warranty policy includes plastic/wood seats and
backs, wood chair frames, chair control mechanisms, pneumatic
cylinders, casters and cast iron table bases.
1 YEAR WARRANTY
Outdoor
finishes are warrantied for one year providing customer maintains ERG
furniture properly such as wiping after water splashes. Minimum rust
areas will be considered normal wear due to moisture in the air.
CHAIR WEIGHT LEVELS
All chairs are rated level tested and warrantied for 350 lbs. All lounge seats are tested at 500 lbs per seat.
The Teriana Midsize is rated at 500 lbs. All Bariatric seating is rated at 500 or 750 lbs.
The only exception is the Bikini stacking chair, rated at 250 lbs.
WARRANTY POLICY NOTES
Any
repairs made by the customer must receive specific authorization in the
form of an RGA Number from ERG International, before being executed on
location by purchaser. Costs of any repair must be approved by ERG
International prior to any repair being completed.
If at any time the ERG product is altered or abused, then the warranty is null and void.
No freight charges will be paid by ERG for replacement or repairs of any parts after one (1) year of service.
There are no warranties except as stated above
whether expressed or implied including but not limited to any warranty
of merchantability or fitness for any particular purpose. ERG
International shall not be held liable for consequential or incidental
damage arising from any product defect.
ERG International Textile and Fabric Choices
ERG offers a wide range of graded-in fabrics from many of the leading textile companies. To help you find a fabric for your seating needs we have selected and shown below a few of the more popular Grade 2 fabric alternatives. To view additional fabric choices across higher grade levels please use the links at the bottom of this page to access fabric samples at each of ERG's textile suppliers. Our design specialists will be happy to help you find the right fabric to match your color scheme and budget. Give us a call at (877) 878-8770.
Due to the inconsistencies of computer monitors and printers, we cannot guarantee colors shown are totally correct. You can call call customer service at 877 878-8770 to order fabric samples to help you make your decision.